Terms Conditions

Whilst every effort is made to ensure the accuracy and content of this website, Daniel's are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Not all products are available at all times.

We will be pleased to refund goods if accompanied by proof of purchase.

Goods without proof of purchase will be subject to Gift Vouchers at the management's discretion.

We are unable to apply our returns policy to:

Special Orders (goods ordered for the customer), Beds & Bedding, Furniture, Prams, Nursery Furniture, Hats, Underwear, Pierced Earrings, Goods out of Season or liable to contamination and where items are not returned in a saleable condition.

Purchases by cheques will be refunded by cheque after 6 working days.

This policy does not affect your Statutory rights.

Returning your goods is simple, once you have received your order, you a have cooling-off period for seven working days after the day the goods are received. If an exchange or refund is required, you must inform Daniel's in writing within those seven working days. Then the items should be returned to us, within 14 days of receipt your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.

The following items is non-returnable unless faulty:

• For the health and benefit of all customers we regret that except for faulty products we are unable to accept returns of  pillows and mattresses.
• Goods made to the customer's specification and special orders.

Your statutory rights are not affected.

If you decide to exchange a product, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself.

If goods are thought to be faulty, please return them to our returns address, within a reasonable time of purchase.

If the goods are found to be faulty, a refund or exchange will be given according to the customers requirements.

Any customer has the right to cancel a product except special orders. If that product has already been dispatched, please see on-line returns.

***We Cannot Accept Responsibility For Goods Lost While In Transit To Us***

Deliveries

Extra charges may apply depending on area.

COLOUR
We cannot colour match between widths or qualities, samples should only be used as a guide not as exact shade or texture match. All patterns should be inspected prior to cutting.  Claims will not be accepted for variation.

SHADING
All pile carpets are liable to shading – that is to show light and dark patches arising from unequal crushing of the surface pile. The amount a carpet shades is in the main determined by its colour and design. No amount of care during manufacture can completely eliminate shading but the effect can be minimised by regular vacuuming. Light and delicate carpets are liable to become soiled with wear.

PILE REVERSAL
All pile carpets can suffer from pile reversal. A phenomena that may occur only in certain areas and for no apparent reason. Present research has identified no cause. It may show as areas of dark and light patches. This may only occur on certain colours and styles of design and is not a manufacturing defect.

FADING
The ultra violet rays of the sun can be very damaging to a carpet particularly light and delicate shades which may cause bleach in ordinary daylight. In the event of it being fitted up to large window areas or in direct sunlight it must be shielded by protective blinds to prevent fading.

Windsor:
01753 801000

Chiswick:
0208 747 8886

Ealing:
0208 567 6789