Terms Conditions

Whilst every effort is made to ensure the accuracy and content of this website, Daniel's are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Not all products are available at all times.

Proof of purchase will always be rquired.

We are unable to apply our returns policy to:

Special Orders (goods ordered for the customer), Beds & Bedding, Furniture, Prams, Nursery Furniture, Hats, Underwear, Pierced Earrings, Goods out of Season or liable to contamination and where items are not returned in a saleable condition.

Purchases by cheques will be refunded by cheque after 6 working days.

This policy does not affect your Statutory rights.

Returning your goods is simple, once you have received your order, you a have cooling-off period for seven working days after the day the goods are received. If an exchange or refund is required, you must inform Daniel's in writing within those seven working days. Then the items should be returned to us, within 14 days of receipt your order, in their original condition and packaging and in a manner that the goods are then in a resaleable condition.

The following items is non-returnable unless faulty:

• For the health and benefit of all customers we regret that except for faulty products we are unable to accept returns of  pillows and mattresses.
• Goods made to the customer's specification and special orders.

Your statutory rights are not affected.

If you decide to exchange a product, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself.

If goods are thought to be faulty, please return them to our returns address, within a reasonable time of purchase.

If the goods are found to be faulty, a refund or exchange will be given according to the customers requirements.

Any customer has the right to cancel a product except special orders. If that product has already been dispatched, please see on-line returns.

***We Cannot Accept Responsibility For Goods Lost While In Transit To Us***

Deliveries

Extra charges may apply depending on area.

COLOUR
We cannot colour match between widths or qualities, samples should only be used as a guide not as exact shade or texture match. All patterns should be inspected prior to cutting.  Claims will not be accepted for variation.

SHADING
All pile carpets are liable to shading – that is to show light and dark patches arising from unequal crushing of the surface pile. The amount a carpet shades is in the main determined by its colour and design. No amount of care during manufacture can completely eliminate shading but the effect can be minimised by regular vacuuming. Light and delicate carpets are liable to become soiled with wear.

PILE REVERSAL
All pile carpets can suffer from pile reversal. A phenomena that may occur only in certain areas and for no apparent reason. Present research has identified no cause. It may show as areas of dark and light patches. This may only occur on certain colours and styles of design and is not a manufacturing defect.

FADING
The ultra violet rays of the sun can be very damaging to a carpet particularly light and delicate shades which may cause bleach in ordinary daylight. In the event of it being fitted up to large window areas or in direct sunlight it must be shielded by protective blinds to prevent fading.

Waste Electrical and Electronic Equipment Regulation 2006: Recycling Electrical and Electronic Equipment : Important Customer Information

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that internet retailers must allow customers to return their old electrical and electronic equipment on a ‘like-for-like’ basis when purchasing new equipment.

Q1: Why should I recycle my old electrical and electronic equipment?
A: This category of waste is increasing by around 5% a year, so making it one of the fastest growing waste streams in the UK. Much of it ends up in landfill, where the lead and other toxins can cause soil and water contamination and have harmful effects on natural habitat, wildlife and human health. In addition many of the items can be recycled, thereby helping to save our natural finite resources and reducing the amount of waste going to landfill.

Q2: How do I know whether my equipment can be recycled?
A: Relevant products carry a crossed-out ‘wheelie bin’ symbol. Goods marked with this symbol means that they were produced after 13th August 2005 and should be disposed of separately from normal household waste in order that they may be recycled.

Q3: How can I recycle my old electrical and electronic equipment?
A: When purchasing electrical or electronic equipment from our website you can return the old item you’re replacing (see Q2 above) and we will dispose of it on your behalf. Please note, this is on a ‘like-for-like’ basis and so the item for disposal must be similar in nature to the new product purchased.  This disposal service is provided free of charge however you must pay for the costs incurred in returning your old item to us. 

We will accept your old item for disposal for a period of 28 days from when you purchased the replacement on-line.

Please phone Customer Services on 01753 801 084 prior to sending your WEEE and obtain an authorisation number. Please write this authorisation number on a slip of paper and include it in the returned package. Alternatively you may take relevant equipment to a recycling site equipped to receive waste electrical and electronic product – details are available on request from your local council.

Please contact Customer Services on 01753 801 084 if you have any questions.