W.J. Daniel & Company Limited is a trading name of W.J.Daniel & Company Limited, a company registered in England No: 259919
You a have 7 working days after the day you receive the gods to inform us of the return of your order.. If an exchange or refund is required, you must inform W.J. Daniel & Co Ltd in writing or via email within those seven working days. The items should then be returned to us within 14 days of receipt of your order, in an unused condition, the original packaging and in a manner that the goods are then in a re-saleable condition.
The customer is responsible for all transport costs. It is the responsibility of the customer to return the goods to the address at the bottom of this section. Please note: our transport charges for furniture and beds including mattresses start from £50 + VAT.
For the health and benefit of all customers we regret that, with the exception of faulty products, we are unable to accept returns of:
For any faults with mechanical and electrical products, we are obliged to return them to the manufacturer for testing to establish the reason for the fault. For large furniture items, we can arrange for an independent inspection of the goods at your home.
Once a refund has been agreed by both parties, a refund will be made to the original form of payment within seven working days.
Your statutory rights are not affected.
Delivery charges will be refunded at the lowest rate. Special orders deliveries are not refundable
If you decide to exchange a product, please return the original purchase in its origina,l unused condition to us and we will gladly exchange the goods and resend them to yourself.
However, this Right does not apply in the following cases:
(a) Any personalised items or production made to your own specification.
(b) In the case of mattresses, pillows, and bed linen - if the packaging has been unsealed, for reasons of health and hygiene these items by their nature cannot be returned unless faulty. Please note that we cannot accept a return or cancellation once a mattress has been slept on.
(c) In the case of mattresses and divan beds, If assembly service forms part of your order and the hygiene seal is broken and mattress bag removed we will not be able to accept return unless the goods are faulty,
(d) In the event that you cancel an order and your goods have already been dispatched, we will not be able to cancel your order until it is delivered. In this case, if you return the goods to us, you will have to pay the cost of returning the goods back to us. Any return charges applicable will be deducted from the refund that is due to you.
Daniel Department Store
Unit 47 Service Road
King Edward Court (Windsor Yards)
If the item you'd like is shown online but out of stock, then you can check availability in store by calling us. Please ensure you have the product details at hand. If the product is available then you will be able to place an order over the phone. You can then choose to collect the item in-store or have it delivered to you (with an added delivery cost of £3.95 if the item is under £30).
Why do we display products that are out of stock online?
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