W.J. Daniel & Company Limited is a trading name of W.J.Daniel & Company Limited, a company registered in England No: 259919
Returning your goods is simple. Once you have received your order, you a have cooling-off period for seven working days after the day the goods are received. If an exchange or refund is required, you must inform Daniel in writing or via email within those seven working days. Then the items should be returned to us within 14 days of receipt of your order, in their original unused condition and packaging and in a manner that the goods are then in a resaleable condition.
The customer is responsible for all transport costs. It is the responsibility of the customer to return the goods to the address at the bottom of this section. Please note: our transport charges for furniture and beds including mattresses start from £50 + VAT.
The following items are non-returnable unless faulty:
For any faults with mechanical and electrical products, we are obliged to return them for testing to establish the reason for the fault. For large furniture items, we can arrange for an independent inspection of the goods at your home.
Once a refund has been agreed by both parties, payment will be made within seven working days.
Your statutory rights are not affected.
Delivery charges will be refunded at the lowest rate. Special orders deliveries are not refundable
If you decide to exchange a product, please return the original purchase in its original unused condition to us and we will gladly exchange the goods and resend them to yourself.
However, this Right does not apply in the following cases:
(a) Any personalised items or production made to your own specification.
(b) In the case of mattresses, pillows, and bed linen, if the packaging has been unsealed, for reasons of health and hygiene these items by their nature cannot be returned unless faulty. Please note that we cannot accept a return or cancellation once a mattress has been slept on.
(c) In the case of mattresses and divan beds, If assembly service forms part of your order and the hygiene seal is broken and mattress bag removed we will not be able to accept return unless the goods are faulty,
(d) In the event that you cancel an order and we have already dispatched your goods to you, we will not be able to cancel your order until it is delivered. In this case, if you return the goods to us, you will have to pay the cost of returning the goods back to us. Any return charges applicable will be deducted from the refund that is due to you.
Returns Dept. W.J Daniel & Co Ltd. 121-125 Peascod Street. Windsor. Berkshire. SL4 1DP
If the item you'd like is shown online but out of stock, then you can check availability in store by calling us, making sure you have the product details at hand. If the product is available then you can place an order over the phone. You can then choose to pick up the item or have it delivered to you.
Why do we display products that are out of stock online?
Please note: Next Day delivery is not available at weekends.