Change or cancel an order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
There are some products which we cannot cancel, refund or exchange, including underwear, pillows and made-to-measure items. Please see below for more details.
If you purchased in-store before the lockdown, we will be extending our returns and exchange policy by an extra week after we are allowed to re-open.
However, this cancellation right does not apply in the Following cases:
(a) Any personalised items or production made to your own specification.
(b) In the case of mattresses, pillows, and bed linen, if the packaging has been unsealed, for reasons of health and hygiene these items by their nature cannot be returned unless faulty. Please note that we cannot accept a return or cancellation once a mattress has been slept on.
(c) In the case of mattresses and divan beds, If assembly service forms part of your order and the hygiene seal is broken and mattress bag removed we will not be able to accept return unless the goods are faulty,
(d) In the event that you cancel an order and we have already dispatched your goods to you, we will not be able to cancel your order until it is delivered. In this case, if you return the goods to us, you will have to pay the cost of returning the goods back to us. Any return charges applicable will be deducted from the refund that is due to you.
Missing, incomplete or damaged orders
Placing your order
Once you've found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the “Your basket” link at the top of your screen.
For most products sent directly from our warehouse, your credit/debit card will only be charged when your order is despatched. If the product is being delivered direct to you from one of our suppliers, for example in the case of larger products such as electrical appliances and furniture or beds, you may be charged at any point between confirmation of your order and despatch.
If you have any problems or enquiries please email email@example.com and someone from our team will be in touch as soon as possible.
Ordering from abroad
If you wish to purchase from the outside of the UK please email firstname.lastname@example.org with your delivery address and the items.
Our team will then give a shipping quote to your destination and confirm the cost with yourselves before processing the order. We will then be in contact to take payment however convenient.
We offer various ways for you to pay for your order, including: Visa and MasterCard (including pre-paid cards); Delta; Maestro; Solo; American Express.
PayPal is a global leader in online payments and a fast and secure way for you to pay online. With PayPal we can accept payments from all major debit and credit cards, and PayPal account holders. Since you don't even need a PayPal account to pay with PayPal, both you can benefit from the extra convenience and security the PayPal gateway offers.
We do not store credit card details nor do we share customer details with any 3rd parties.
All transactions are secure, private, and tamper-proof.
Prices at Daniel Stores
All our prices include UK VAT but exclude delivery charges. Standard delivery is currently free on all orders over £30 as in our shops, but we do charge for next and named day delivery (except furniture and beds - see 'Shipping and Delivery' for more details). If you order online and collect from our shops (available on selected items), then delivery is free regardless of order value. Find out more about our click & collect service.
Our online prices are the same as in our stores, although occasionally you may find a lower price in one of our stores if they're matching the price of a local competitor, or online if we have a danielstores.co.uk special offer.
We regularly check our prices to ensure that we offer you the best value.
If you find any of the items on our website at a lower price and you wish us to consider price matching them, please contact us either by phone or via our contact us page with the following details: