Terms & Conditions

Whilst every effort is made to ensure the accuracy and content of this website, Daniel of Windsor are not responsible for any errors, inaccuracies or omissions. Colours are approximate and may vary and are for illustration purposes only.The information, prices and images presented on this site are subject to change without prior notice. Not all products are available at all times. “no copyright infringement is intended”. W.J.DANIEL & CO only operates via the official Daniel of Windsor website (www.danielstores.co.uk) and is only responsible for online orders placed there. W.J.DANIEL & CO is not affiliated with any other storefront or third party website, and is not liable for orders placed via this way.

1. Formation of the Contract

No contract shall exist between Daniel of Windsor and the customer until the order has been accepted and dispatched. Order acknowledgement emails do not constitute acceptance of the order but simply confirm that we have received it.

2. Order Acceptance

Order acceptance occurs only when we dispatch the product(s) to you. Until dispatch has taken place, we reserve the right to decline or cancel any part of the order for any reason, including pricing errors, incorrect images of goods, stock discrepancies or technical issues.

3. Pricing Errors / Mistakes

We take every care to ensure pricing is accurate; however, errors may occur. In the event that a product is listed at an incorrect price due to a technical, typographical or human error, we reserve the right to cancel any orders placed for the incorrectly priced item prior to dispatch, whether or not payment authorisation has been taken.

If we discover an error in the price of an item you have ordered, we will notify you as soon as possible and give you the option either to reconfirm the order at the correct price or to cancel it. If the order is cancelled, any payment authorisation will be voided or refunded in full.

4. Right to Cancel Before Dispatch

Daniel of Windsor reserves the right to cancel any order prior to dispatch where a pricing error has occurred or where the product is no longer available. In such circumstances, the customer will be notified and any authorised or charged amount will be refunded promptly.

5. Obvious Errors Clause

If a pricing or product description error is so obvious and unmistakable that a reasonable person would recognise it as an error, we are not obliged to honour the incorrect price or description.

Errors and Omissions Excepted (E&OE).

• All purchases must be paid in full before delivery. W.J Daniel and Co Ltd will continue to own and reserve the right to repossess any goods sold from its website until payment has been received and cleared in full. Payments are accepted on most credit or debit cards via our secure server. I/We authorise you to make any enquiries you deem necessary in connection with this sale. This information will be used for fraud prevention or debt recovery. All prices quoted are for new products and are priced in pounds sterling including any applicable taxes at current rates. Where price includes delivery to some UK addresses, additional charges will be incurred for delivery to areas outside our usual delivery addresses. Saturday deliveries are possible at additional cost, dependant on area. An invoice giving a description of the goods purchased and the price paid will be emailed to you.

Daniel prides itself on providing the highest level of customer service to our customers.  Sometimes, there may be occasions where customers are not satisfied with the goods they have purchased or the service they have received. On such occasions we have a process which aims to deal with complaints in a fair, transparent and timely manner.

Customers are invited to make their complaint through one of the following means:

• By emailing their complaint to service@danielstores.co.uk
• By post addressed to W. J. Daniel & Company Limited, 120 - 125 Peascod Street, Windsor, Berkshire, SL4 1DP
• We will investigate complaints promptly, and will aim to provide a timely response.  During our investigation process we may:
• Speak to the customer directly to further understand the issue
• Review purchase receipts or CCTV footage, where necessary
• Discuss the complaint with any relevant staff members
• We will then contact the customer and may:
• Provide a refund, exchange or a replacement of the product where appropriate
• Offer an apology or explanation
• Provide compensation, such as a discount on a future purchase

We will keep the customer informed of our progress throughout the complaint handling process and provide updates on the status of their complaint and the actions taken to resolve it.

Where a customer is not satisfied with the result of their complaint, they can request that it be reviewed by a store manager or buyer by mailing us at service@danielstores.co.uk

Furniture
If you remain unhappy with our final response, you may be entitled to refer your complaint to the Furniture Ombudsman. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service visit www.thefurnitureombudsman.org or telephone 0333 241 3209

Our Registered Office Address is:

120-125 Peascod Street,

Windsor,

Berkshire,

SL4 1DP

Proof of purchase will always be required. We are unable to apply our Returns Policy to: Special Orders (goods ordered for the customer), Beds & Bedding, Furniture, Prams, Nursery Furniture, Hats, Underwear, Pierced Earrings, Goods out of Season or liable to contamination and where items are not returned in a saleable condition. This policy does not affect your Statutory rights. We are able to carry out a full refund or exchange on full price items for up to 14 days from date of purchase and 7 days for any sale items discounted up to 50%.

Our holiday return and exchange guidelines for online and in-store shopping:

Purchases made during Black Friday and Christmas period are eligible for returns or exchanges until Wednesday, January 8, 2026.

This applies to both online and in-store purchases.

Returning your goods is simple. Once you have received your order, you a have cooling-off period for seven working days after the day the goods are received. If an exchange or refund is required, you must inform Daniel in writing or via email within those seven working days. Then the items should be returned to us within 14 days of receipt of your order, in their original unused condition and packaging and in a manner that the goods are then in a resealable condition. The customer is responsible for all transport costs. It is the responsibility of the customer to return the goods to the address at the bottom of this page.

Please note: our transport charges for furniture and beds including mattresses start from £50 + VAT.

The following items are non-returnable unless faulty:

1. For the health and benefit of all customers we regret that except for faulty products we are unable to accept returns of  underwear, hosiery, swimwear, hats, electrical, pillows and mattresses (including mattress toppers).
2. Goods made to the customer's specification and special orders.

For any faults with mechanical and electrical products we are obliged to return them for testing to establish the reason for the fault. For large furniture items, we can arrange for an independent inspection of the goods at your home.

Once a refund has been agreed by both parties, payment will be made within seven working days. Your statutory rights are not affected. Delivery charges will be refunded at the lowest rate. Special orders deliveries are not refundable.

If you decide to exchange your order, please note that our policy is as follows: Orders/items to be exchanged are to be returned to the store via our online returns platform. Due to the rise in fraudulent orders and exchange requests, new/replacement items will be dispatched once the returned order has been safely received by ourselves. You will receive an email from us around this time notifying you of the update.

If goods are thought to be faulty, please return them to our returns address within a reasonable time of purchase. For large furniture items we can arrange for an independent inspection of the goods at your home. If the goods are found to be faulty, a refund, credit or exchange will be given according to the customers requirements.

Click here to request a return

Orders/items qualifiable for replacement are to be returned to the store via our online returns platform. Due to the rise in fraudulent orders and exchange requests, replacement items will be dispatched once the returned order has been safely received by ourselves. You will receive an email from us around this time notifying you of the update.

30-Day Right to Reject: 

You have the right to reject any faulty or damaged goods, or goods that have been sent in error within 30 days of receipt. To qualify for a return under this policy, the item must meet one of the following criteria:-

- The product is faulty or damaged.
- OR The product was sent in error (wrong item received).

You have a 14 day period from the date of the order being placed to notify us of your wish to cancel.
If your order has already been despatched, you'll need to return the item following our Returns procedure.
There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items.
Read our Refund policy for the full list.

If the item you'd like is shown online but out of stock, then you can check availability in store by calling us, making sure you have the product details at hand. If the product is available then you can place an order over the phone. You can then choose to pick up the item or have it delivered to you.

Why do we display products that are out of stock online?
We will show out of stock products online so that you still have access to the product details or so that you can (in some instances) place the item on backorder to be delivered when the item returns to stock.
Occasionally, due to circumstances out of our control there are discrepancies with stock levels resulting in out of stock items being reported as in stock. In these cases we will inform you immediately if there is an alternative or if the item is due back in stock. However, if neither of the options are available we will inform you of our decision to not process your order.

The following Terms & Conditions relate to offers and promotions as indicated on specific products. Start and end dates for these offers and promotions will vary and the Terms Apply. Also see relevant product pages or related advertising for details.

Please note that our Promotions and Discount Codes apply to online goods only. Our Promotion & Discount codes apply to FIRST ORDERS & NEW CUSTOMERS only.

The following products are EXCLUDED from any/all Promotions & Discount codes:

• All Furniture & Bed items
• All Pillows & Cushions - including Relyon pillows.
• All Jellycat products

Our Discount Codes only apply to goods which are full price RRP; it does NOT apply to any goods which already have a Promotion running on them. Any goods which already have a promotion / discount applied, do not qualify for the additional promotion. Furthermore, our Discount Codes cannot be applied to basket in which both sale items and full priced items are present, as the code effects the entire basket.

• Delivery times will depend on the item and the manufacturer. Our delivery lead times are clearly detailed with each product on its respective page. Items we carry in stock are normally delivered within 2 weeks or on the day you specify at the point of order - lead times on items out of stock will vary so please check at the time of ordering. All delivery times are subject to stock availability and whether your payments have been processed and validated. W.J. Daniel and Company Ltd are only responsible for delivering goods to the customers door. All delivery dates are given in good faith but are subject to all matters beyond the control of W.J. Daniel and Company including acts of nature, strikes, lockouts and delay by suppliers. Please ensure you check your items thoroughly on delivery for damage. If upon delivery you find your goods are damaged, please sign for them as "Damaged" and refuse delivery. W.J Daniel and Co Ltd must be notified within 24 hours of your delivery if any part of your order is missing. All claims will become void after this period.

• Deliveries to the following postcodes may take a little longer - allow up to an extra five days approx: PA, FK, PH, KY, DD, AB, IV, KW.

• We are unable to deliver to Ireland (including Northern Ireland) and all offshore islands including Isle of Wight and Isle of Man. We reserve the right to recover all costs for orders processed to these areas. If ordering an item that is 'in stock' we will contact you to book a specific delivery day shortly after we receive your order where possible. If you are ordering an item that is 'out of stock' we will contact you to book your delivery day as soon as we receive your goods - please allow an extra 7-10 working days for your delivery in this case (in very rural areas this can take up to 14 days).

• If you cancel your order less than three days prior to the arranged delivery day you will be liable for the delivery charge.

  Please note: Next Day delivery is not available at weekends.

COLOUR
We cannot colour match between widths or qualities. Samples should only be used as a guide not as exact shade or texture match. All patterns should be inspected prior to cutting.  Claims will not be accepted for variation.

SHADING
All pile carpets are liable to shading – that is to show light and dark patches arising from unequal crushing of the surface pile. The amount a carpet shades is in the main determined by its colour and design. No amount of care during manufacture can completely eliminate shading but the effect can be minimised by regular vacuuming. Light and delicate carpets are liable to become soiled with wear.

PILE REVERSAL
All pile carpets can suffer from pile reversal, a phenomena that may occur only in certain areas and for no apparent reason. Present research has identified no cause. It may show as areas of dark and light patches. This may only occur on certain colours and styles of design and is not a manufacturing defect.

FADING
The ultra violet rays of the sun can be very damaging to a carpet, particularly light and delicate shades which may cause bleach in ordinary daylight. In the event of it being fitted up to large window areas or in direct sunlight it must be shielded by protective blinds to prevent fading.

Household batteries can be returned to our stores free of charge at any till point. Batteries should never be put in general household waste or recycling bins. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com . Most supermarkets and shops that sell batteries will have collection bins for used batteries. Some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

Waste Electrical and Electronic Equipment Regulation 2006: Recycling Electrical and Electronic Equipment : Important Customer Information.
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that internet retailers must allow customers to return their old electrical and electronic equipment on a ‘like-for-like’ basis when purchasing new equipment.

Q1: Why should I recycle my old electrical and electronic equipment?
A: This category of waste is increasing by around 5% a year, so making it one of the fastest growing waste streams in the UK. Much of it ends up in landfill where the lead and other toxins can cause soil and water contamination and have harmful effects on natural habitat, wildlife and human health. In addition many of the items can be recycled, thereby helping to save our natural finite resources and reducing the amount of waste going to landfill.

Q2: How do I know whether my equipment can be recycled?
A: Relevant products carry a crossed-out ‘wheelie bin’ symbol. Goods marked with this symbol means that they were produced after 13 August 2005 and should be disposed of separately from normal household waste in order that they may be recycled.

Q3: How can I recycle my old electrical and electronic equipment?
A: When purchasing electrical or electronic equipment from our website you can return the old item you’re replacing (see Q2 above) and we will dispose of it on your behalf. Please note, this is on a ‘like-for-like’ basis and so the item for disposal must be similar in nature to the new product purchased.  This disposal service is provided free of charge. However, you must pay for the costs incurred in returning your old item to us.

We will accept your old item for disposal for a period of 28 days from when you purchased the replacement online. Please phone Customer Services on 01753 801 000 prior to sending your WEEE Directive and obtain an authorisation number.

Please write this authorisation number on a slip of paper and include it in the returned package. Alternatively, you may take relevant equipment to a recycling site equipped to receive waste electrical and electronic product. Details are available on request from your local council.

Please contact Customer Services on 01753 801 000 if you have any questions.

Windsor Store Address: 120-125 Peascod Street, Windsor, Berkshire, SL4 1DP

Windsor Store Telephone Number: 01753 801 000

Ealing Store Address: 132-138 Uxbridge Road, Ealing, London, W13 8QS

Ealing Store Telephone Number: 020 579 1234